Inbound Calls
As a brand, you must allocate resources for handling incoming calls and catering to customers in real time. This is the customers, or prospective clients’ attempt to initiate contact with your business; hence it must be addressed with the utmost professionalism to cast a good first impression. With Sybrid’s multilingual inbound call services, you can strengthen relationships, build confidence, reap better profits, boost customer satisfaction rates and offer practical solutions for queries.
Outbound Calls
This is a crucial business operations function requiring sales representatives or customer support agents to call third parties. It widens the brand reach as you can approach your target audience, introduce your product or service, and encourage prospects to convert.
Why consider expansion when you outsource outbound call services to Sybrid? We offer outbound call services of the following types: telemarketing, advisory, customer service, sales, lead generation, and survey calls.
Telemarketing
Leveraging our outstanding persuading skills and in-depth knowledge of the human psyche and consumer behavior, our call center professionals guarantee your brand’s sales reach the target level multiple times during the tenure.
What are the benefits of availing Sybrid’s telemarketing services? You can switch between B2B and B2C services, your scripts are vetted through A/B testing or split testing, and you’re assisted by highly trained and multilingual agents that provide regular updates.
Email and Chat Support
Email and chat customer service are crucial for all modern businesses; this includes building an email list for targeting audiences and engaging customers that visit your website via a live chat platform.
Sybrid offers state-of-the-art email and chat support that’s continually updated and improved to serve your customers better. We take full responsibility for customer management so you can focus on your bottom line.
Live Chat
Would you prefer a chatbot or a human answering your live chat portal? Sybrid offers contact center services to enlighten inquiring parties with product information, service details, and any other assistance consumers may require.
This service makes it easy to ensure that you’re forming long-lasting relationships with your customers. Additionally, outsourcing allows you to dedicate your employee’s entrepreneurial skills to the core operations of your business.
SMS Support
Sending an SMS with a regular number barely retrieves any fruitful customer responses. The correct way of SMS marketing is sending texts with the brand name, which ensures that the message has been delivered from a credible source.
Sybrid offers companies short- and long-code solutions, including handling product complaints, Q&A sessions with corporate expert teams, scratch card redemption, receiving callbacks from customers, and using operators to reach the target audience directly.
